ERP Systems & Software Specialist

R&M Electrical Group Ltd; Chandler's Ford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supplier in the electrical industry is seeking an ERP Systems & Software Specialist to manage, develop, and train staff on the Klipboard ERP system. The role ensures system performance and user support, including responsibilities for upgrades, training programs, and troubleshooting. Applicants should have proven ERP management experience and strong communication skills, with a focus on compliance and process improvement. This is a full-time, permanent position based at the company's head office in Chandler's Ford, England.

Qualifications

• Proven experience managing ERP systems, preferably Klipboard's ERP One.
• Strong background in training delivery and instructional design.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate technical concepts to non-technical users.

Responsibilities

• Oversee the operation and performance of the Klipboard ERP system.
• Design and deliver training programmes for staff across departments.
• Lead the support function for ERP and related software.
• Identify opportunities for system and workflow enhancements.

Skills

ERP systems management

Training delivery

Troubleshooting skills

Process improvement

Cross-departmental collaboration

Tools

Klipboard ERP One

Kerridge Commercial Systems K8

Job description

R&M Electrical Group Ltd are an internationally renowned supplier of Electrical Containment, Pipe Supports and Prefabricated solutions to the Building Services Industry. We are looking to employ an ERP Systems & Software Specialist to join our busy office department in Chandlers Ford, Eastleigh.

We are seeking a proactive and technically skilled ERP Systems & Software Specialist to lead the management, development, and training of our ERP system Klipboard's ERP One (previously Kerridge Commercial Systems - K8) and associated software platforms. This role is pivotal in ensuring our systems are optimised for performance and usability, and that staff are well-trained and supported in their use.

Key Responsibilities

ERP System Management

• Oversee the day-to-day operation and performance of the Klipboard (previously Kerridge Commercial Systems) ERP system.
• Manage system upgrades, performance testing, and documentation of new releases.
• Maintain accurate ERP product files and documentation.
• Lead or coordinate system changes and upgrades through structured change management processes, including risk assessment, testing, approval, and documentation.
• Plan and deliver ERP enhancement projects, ensuring milestones, deliverables, and quality standards are met.
• Collaborate with IT and department heads to manage business change, communication, and post-implementation review.
• Maintain audit records of all ERP changes in line with company compliance and ISO 27001 change control requirements.

Training & Development

• Design and deliver comprehensive training programmes for staff across departments.
• Create and maintain training materials and user guides tailored to business needs.
• Conduct ongoing training sessions to ensure staff remain up to date with system changes and best practices.

Support & Troubleshooting

• Lead the support function for ERP and related software, ensuring timely resolution of issues.
• Log, track, and report on support calls and recurring issues to inform system improvements.
• Collaborate with IT and other departments to streamline processes and enhance system functionality.

Process Improvement

• Work cross-functionally to identify opportunities for system and workflow enhancements.
• Provide input into digital development initiatives and contribute to strategic planning.

Compliance & Quality

• Ensure all tasks are performed in line with Health & Safety and Quality Control systems.
• Maintain compliance with internal policies and external regulations.

Skills & Experience

• Proven experience managing ERP systems (preferably Klipboard's ERP One (previously Kerridge Commercial Systems K8 or similar).
• Strong background in training delivery and instructional design.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate technical concepts clearly to non-technical users.
• Experience in process improvement and cross-departmental collaboration.
• Familiarity with performance testing and release documentation.
• Experience in change management or project coordination.
• Proven ability to manage ERP upgrade projects or system improvement initiatives from planning through to implementation.

Position Specifics

• Office based role at R&M Head Office - Chandlers Ford
• Full time permanent role