ERP Support Analyst

Proactive.IT Appointments; Walton-on-Thames; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking to hire an experienced ERP Support Analyst to work in a hybrid role based in Walton-on-Thames. The position focuses on providing functional and technical support for ERP systems, especially in Finance, Warehouse Management, and Supply Chain processes. Candidates should have ERP experience with Sage 200 and Dynamics AX 2012, alongside strong reporting skills using Power BI. The company offers a competitive bonus scheme, pension contributions, and opportunities for progression within the UK and overseas.

Benefits

Bonus scheme paid quarterly

Autonomous and inclusive working environment

Opportunities for progression

Enhanced employer pension contributions

Health cash plan

Access to Thrive app

Long service recognition every 5 years

Life assurance up to 4x contractual pay

Free Onsite Parking

25 holidays + 8 bank holidays

Qualifications

• Experience in providing functional and technical support for ERP applications.
• Strong knowledge of Finance, Warehousing, and Supply Chain processes.
• Proficient in using reporting tools, particularly Power BI and IBM Planning Analytics.

Responsibilities

• Provide support for ERP and business applications.
• Gather and document business requirements.
• Manage IT governance and supplier relationships.
• Drive continuous improvement initiatives.

Skills

ERP experience: Sage 200

ERP experience: Microsoft Dynamics AX 2012

Functional expertise in Finance

Warehouse Management

Supply Chain processes

Reporting tools: Power BI

Reporting tools: IBM Planning Analytics

Strong stakeholder management

Problem-solving

Communication skills

Tools

Sage 200

Microsoft Dynamics AX 2012

Power BI

Office365

IBM Planning Analytics

Exceedra

Q-Pulse

Job description

Overview

11336HS1

Market related

ERP Support Analyst :

Our client is looking to hire an experienced ERP Support Analyst to join ASAP. The postion will be Hybrid with three days per week working onsite.

Role Summary

Provide functional and technical support for business applications, focusing on Finance (Order to Cash, Procure to Pay), Warehouse Management, and Supply Chain processes. Drive system efficiency, support ERP platforms, and deliver business-focused IT solutions.

Key Responsibilities

• Gather and document business requirements; collaborate with stakeholders and vendors.
• Maintain, enhance, and support ERP and business applications (Sage 200, Dynamics AX 2012, Exceedra, Q-Pulse, Office365).
• Develop reporting solutions using Power BI and IBM Planning Analytics.
• Manage IT governance, including supplier management, portfolio management, and IT security.
• Drive continuous improvement and change management initiatives.
• Resolve incidents and service requests within SLA; provide occasional out-of-hours support.
• Liaise with global IT, UK business teams, and vendors to ensure alignment with business priorities.
• Conduct regular site visits (~20%) to understand business needs and system usage.

Skills & Experience

• ERP experience : Sage 200, Microsoft Dynamics AX 2012 (Finance, Procurement, Logistics, Manufacturing modules).
• Functional expertise : Finance, Warehouse, Supply Chain processes.
• Reporting tools : Power BI, IBM Planning Analytics.
• Knowledge of IPA, Exceedra, Q-Pulse, Office365, OpenText / GXS EDI, Salesforce, Dynaway EAM, Axtensions ISV, Atlas.
• Strong stakeholder management, communication, problem-solving, and prioritization.

Benefits

• Bonus scheme paid quarterly
• Autonomous and inclusive working environment
• Opportunities for progression within the UK and overseas
• Enhanced employer pension contributions
• Health cash plan – claim money back towards essential healthcare such as dental, eye care etc.
• Access to Thrive 24 hours a day – a leading and NHS clinically approved app which focuses on general wellbeing
• Long service recognised every 5 years
• Life assurance up to 4 x contractual pay
• Free Onsite Parking
• 25 holidays + 8 bank holidays

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation