ER Coordinator

inploi; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading health and beauty retailer in London is seeking an ER professional responsible for supporting employee relations administration. You will manage case records, analyze data for trends, and ensure compliance with ER policies. This role offers hybrid working arrangements, competitive benefits, and ample opportunities for development. Candidates should have a background in employee relations and a commitment to achieving the best outcomes.

Benefits

33 days holiday increasing to 38

30% discount on products

Company pension matching and bonus

Wagestream access

Qualifications

• Experience in supporting employee relations issues.
• Proven track record in case management administration.
• Passion for achieving the best outcomes in employee relations.

Responsibilities

• Manage ER administration and support ER advisors.
• Build strong relationships within the ER team.
• Coordinate case management and track trends.

Skills

Communication skills

Data analysis

Case management

Job description

Overview

Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here’s the exciting bit…a day includes

You will be responsible for managing ER administration and supporting the ER Advisors with cases in Retail, Beauty Services and Healthcare. Working as part of the ER team you’ll provide support to ensure absence, disciplinary, performance and grievance matters are dealt with in a timely and proactive manner. You’ll support the ER team with administration and reporting, collating information to support identifying training needs as well as identifying key trends and developing the right support materials to prevent issues re-occurring. You’ll ensure all case administration meets the high standards ready for any future conciliation or tribunal. You will support the ER team with development of Policies and Procedures ensuring the administration, collation and communication is effective. You’ll share and seek best practice within the ER team, and you’ll feed back into the Employee Relations manager. You’ll also proactively feed any themes or areas you’ve identified through your support of these cases to the ER Manager. You’ll keep up to date with current employment legislation.

Key Responsibilities

• Supporting the ER advisors and Managers to resolve employee relations enquiries
• Build strong relationships within the ER team and wider People teams, reinforcing the importance of the team’s credibility
• Coordinate the tracking of cases and work alongside the team apprentice to ensure case management administration is efficient
• Become a hub for analysing data and generating reports which can be used to identify trends, opportunities and best practice
• Provide regular updates to the ER Manager and wider business on information collated
• Proactively support projects in ER, Retail and Healthcare including wellbeing initiatives and coordinate the administrative duties for these where appropriate
• Co-ordinate the process, scanning and storage of management files alongside the team apprentice
• Responsible for maintaining accurate records with support from the team Apprentice to keep case files up to the required standard

Key Health and Safety Responsibilities

Your duties as an employee are to:

• take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do at work;
• cooperate with the employer on health and safety matters;
• not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles);
• follow instructions from the employer on health and safety matters and attend relevant health and safety training;
• report hazards and defects observed in the workplace; and
• report any accident, injury or near miss in the workplace.

Person Specification

This is a fantastic opportunity for a People / ER professional to join a fast-paced vibrant company. The successful candidate will be able to demonstrate experience in supporting general ER issues and have a proven track record in case management administration. You will have a passion for getting the best outcome possible and a true understanding of the impact of ER on the wider team.

Here\'s what\'s in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world\'s largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoptionleave, company sick pay and pregnancy loss and support

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

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