Equipment Hire: Customer Service Advisor

Sunbelt Rentals Limited.; Oldham; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension

Job summary

Sunbelt Rentals Limited in Oldham is seeking a Customer Service Advisor to deliver best-in-class service, welcome customers at the depot, and use product knowledge to upsell where appropriate. You will handle face-to-face, phone, email, and website enquiries, manage orders from enquiry to post-hire feedback, and coordinate repairs, hires, and service schedules with suppliers.

The role suits individuals with experience in customer service, a proactive mindset, strong communication, and a

Qualifications

• Proven experience in a Customer Service role with ability to handle enquiries and complete transactions.
• Experience in a hire or construction environment is advantageous but not essential.
• Ability to develop product knowledge and understand the Sunbelt business.

Responsibilities

• Welcome and assist customers visiting the depot.
• Handle face-to-face, telephone, email and website enquiries.
• Manage an order from enquiry to post-hire feedback.
• Coordinate repairs, equipment hires, and service schedules with suppliers.
• Build relationships with regular customers and upsell where appropriate.

Skills

Customer service

Inbound orders

Upselling

Communication

Negotiation

Relationship building

Team player

MS Office

Problem solving

Tools

MS Office

Job description

Sunbelt Rentals Limited in Oldham is seeking a Customer Service Advisor to deliver best-in-class service, welcome customers at the depot, and use product knowledge to upsell where appropriate. You will handle face-to-face, phone, email, and website enquiries, manage orders from enquiry to post-hire feedback, and coordinate repairs, hires, and service schedules with suppliers.

The role suits individuals with experience in customer service, a proactive mindset, strong communication, and a