Customer Service Advisor — Build Relationships & Upsell

Sunbelt Rentals Careers; Dundee; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Sunbelt Rentals is seeking a proactive Customer Service Advisor in the United Kingdom to deliver a best-in-class service across phone, email and website channels. You will develop product knowledge, drive upselling opportunities and manage orders from enquiry to post-hire feedback, building strong relationships with customers.

Ideal candidates will have prior customer service experience, preferably in hire or construction, excellent communication skills, and a collaborative, proactive approach

Qualifications

• Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
• Previous experience in the hire or construction industry would be advantageous but not essential
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

Responsibilities

• Deliver a best-in-class service whilst using product knowledge to maximise upselling opportunities
• Communicate with customers by telephone, email and website requests throughout the order journey
• Manage an enquiry from initial contact to post-hire feedback and nurture relationships with regular customers
• Support a hands-on, highly operational service environment with accuracy and speed

Job description

Sunbelt Rentals is seeking a proactive Customer Service Advisor in the United Kingdom to deliver a best-in-class service across phone, email and website channels. You will develop product knowledge, drive upselling opportunities and manage orders from enquiry to post-hire feedback, building strong relationships with customers.

Ideal candidates will have prior customer service experience, preferably in hire or construction, excellent communication skills, and a collaborative, proactive approach