Customer Success & Upsell Advisor

Sunbelt Rentals Limited.; Belfast City District; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Flexible rewards package

Generous holiday allowance (buy/sell)

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Résumé du poste

Sunbelt Rentals in the United Kingdom is seeking a Customer Service Advisor to deliver best-in-class service, manage orders end-to-end and upsell where appropriate. You’ll build relationships with customers, handle calls and emails, and respond to website requests in a fast-paced, operational environment.

Ideal candidates will have proven customer service experience, some industry exposure, strong communication and product knowledge, and the ability to work flexibly to support regular customers

Qualifications

• Proven experience in a Customer Service role, ideally handling inbound order/sales enquiries.
• Previous experience in the hire or construction industry would be advantageous but not essential.
• Experience developing and utilising product knowledge to support customers.
• Exceptional communication skills including negotiating and influencing to engage internal and external customers.
• Comfortable using judgment and initiative to make decisions within company policies and pricing structures.
• Strong team player with a collaborative approach.
• Flexible and adaptable in a fast-paced, multi-task environment, maintaining accuracy.
• Commitment to continuous improvement and suggesting process/service improvements.

Responsabilités

• Deliver best-in-class service while using product knowledge to maximise upselling opportunities.
• Interact with customers by telephone, email and website requests.
• Manage an order from enquiry to post-hire feedback, owning the customer journey.
• Build relationships with regular customers to ensure a great experience.

Connaissances

Customer service experience

Hire industry exp

Product knowledge

Negotiation & influencing

Communication & relationship building

Outils

MS Office

Description du poste

Sunbelt Rentals in the United Kingdom is seeking a Customer Service Advisor to deliver best-in-class service, manage orders end-to-end and upsell where appropriate. You’ll build relationships with customers, handle calls and emails, and respond to website requests in a fast-paced, operational environment.

Ideal candidates will have proven customer service experience, some industry exposure, strong communication and product knowledge, and the ability to work flexibly to support regular customers