Entry-Level SaaS Customer Support Specialist

Locate a Locum; Belfast; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in the UK is looking for a Customer Support Executive to resolve customer issues with a focus on SaaS products. The role requires strong troubleshooting skills and the ability to engage effectively with customers to enhance their experience. Ideal candidates should have tier 1 technical support experience and be available for flexible working hours, including weekends. This is a full-time entry-level position offering opportunities for growth.

Qualifications

• Available to work shifts between 07:00-21:00 Monday to Friday and weekends.
• Tier 1 technical support experience ideally within SaaS.
• Experience with multi-channel customer support – phone, email, and chat.
• Strong customer-facing skills with proven experience in achieving high satisfaction.
• Advanced technical proficiency in troubleshooting software applications.

Skills

Customer Issue Resolution and Escalation

Technical and Product Support Expertise

Customer Engagement and Advocacy

Process Optimisation and Improvement

Self-Leadership and Taking Responsibility

Tools

JIRA

Atlassian

Confluence

Intercom

ZenDesk

Job description

A healthcare service provider in the UK is looking for a Customer Support Executive to resolve customer issues with a focus on SaaS products. The role requires strong troubleshooting skills and the ability to engage effectively with customers to enhance their experience. Ideal candidates should have tier 1 technical support experience and be available for flexible working hours, including weekends. This is a full-time entry-level position offering opportunities for growth.