Remote Scheduling Support Engineer

Cronofy; Nottingham; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000 - 40,000

Pension scheme matched at 5%

25 days holiday plus flexible national holidays

Private medical care

Employee Assistance Programme

Extended maternity/paternity leave

Flexible working options

Job summary

A tech company in the UK is looking for a Support Engineer to provide technical support to customers. This role demands strong analytical skills and experience in APIs or SaaS products. The Support Engineer will troubleshoot issues and manage customer queries, ensuring a positive customer experience. Successful candidates will have opportunities for professional growth and contribute to the ongoing development of the product and support processes. An inclusive working culture supports career advancement and personal development.

Qualifications

• Experience with API or SaaS based business supporting a product.
• Technical customer support experience is essential.
• Preferred development experience with APIs, NodeJS, Ruby on Rails, C, PHP, or Go.

Responsibilities

• Help customers effectively use Cronofy.
• Investigate and resolve customer support tickets.
• Troubleshoot technical issues across diverse use cases.

Skills

Experience with API or SaaS

Technical customer support

Problem-solving

Tools

NodeJS

Ruby on Rails

PHP

Go

Job description

A tech company in the UK is looking for a Support Engineer to provide technical support to customers. This role demands strong analytical skills and experience in APIs or SaaS products. The Support Engineer will troubleshoot issues and manage customer queries, ensuring a positive customer experience. Successful candidates will have opportunities for professional growth and contribute to the ongoing development of the product and support processes. An inclusive working culture supports career advancement and personal development.