Senior Enterprise Support Leader (24/7 SaaS)

Global Relay; England; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Mentoring and coaching opportunities

Supportive team environment

Focus on diversity and inclusion

Job summary

A leading technology firm in the United Kingdom is seeking a motivated Manager for Client Services. This role involves leading a team in a 24/7 environment, overseeing daily operations, and ensuring high levels of customer satisfaction. Responsibilities include mentoring team members, analyzing support metrics for improvement, and resolving client escalations. The ideal candidate has extensive SaaS support experience, exceptional communication skills, and proven leadership capabilities. This is a full-time onsite position that offers opportunities for professional growth.

Qualifications

• 10 years SaaS support experience in a client-facing role.
• At least 5 years of progressive leadership experience within a support organization.
• Exceptional communication and collaboration skills.

Responsibilities

• Leads a team responsible for providing a high level of technical support.
• Conducts weekly 1:1s and mentors team members.
• Monitors and analyzes support metrics to drive improvement.

Skills

Client-focused

Technical problem-solving

Communication skills

Leadership

SaaS support experience

Job description

A leading technology firm in the United Kingdom is seeking a motivated Manager for Client Services. This role involves leading a team in a 24/7 environment, overseeing daily operations, and ensuring high levels of customer satisfaction. Responsibilities include mentoring team members, analyzing support metrics for improvement, and resolving client escalations. The ideal candidate has extensive SaaS support experience, exceptional communication skills, and proven leadership capabilities. This is a full-time onsite position that offers opportunities for professional growth.