Frontline IT Support Engineer: SaaS & Desktop Apps

RR; Sheffield; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for professional growth

Supportive team environment

Work on cutting-edge technologies

Job summary

A leading SaaS company in Sheffield is seeking a 1st Line IT Support Engineer to join their award-winning team. This role involves providing exceptional customer support for their vending management software, responding to queries via phone and email, and assisting with software testing. The ideal candidate will have experience in a customer-facing IT role, excellent communication skills, and the ability to problem-solve effectively. Join a supportive and innovative team that values professional growth and offers a competitive salary and benefits package.

Qualifications

• Experience in a customer-facing IT office environment or software support role.
• Proven ability to proactively address customer concerns.
• Strong written and verbal communication skills.
• Analytical thinking and attention to detail.
• Proficient in Microsoft Applications and Services.

Responsibilities

• Respond to first-line support queries from customers via phone and email.
• Provide efficient, customer-focused responses and escalate issues as necessary.
• Assist in software testing prior to the release of new versions.
• Support clients using the vending management system to enhance profitability.

Skills

Customer Service

First Line Support

Excellent Communication

Software Testing

Software Support

Client Management

Education

A-Level or equivalent in English, Maths or IT

Tools

Microsoft SQL Server

AWS platforms

Microsoft Applications

Android

Job description

A leading SaaS company in Sheffield is seeking a 1st Line IT Support Engineer to join their award-winning team. This role involves providing exceptional customer support for their vending management software, responding to queries via phone and email, and assisting with software testing. The ideal candidate will have experience in a customer-facing IT role, excellent communication skills, and the ability to problem-solve effectively. Join a supportive and innovative team that values professional growth and offers a competitive salary and benefits package.