Senior Manager, Global SaaS Support (Remote UK)

Jobgether; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Flexible paid time off

Participation in annual discretionary bonus plans

Educational reimbursement opportunities

Hybrid and remote work model

Job summary

A leading tech company in the United Kingdom is seeking a Sr Manager, Technical Support to lead a globally distributed team ensuring exceptional service for enterprise SaaS products. The ideal candidate will have extensive leadership experience and a customer-first mentality, alongside strong analytical and communication skills. This full-time position offers flexible work arrangements and a range of benefits including health coverage, paid time off, and educational reimbursement.

Qualifications

• 4+ years in technical support or support engineering roles with enterprise SaaS products.
• 8+ years in leadership roles managing technical support teams.
• Experience optimizing ticketing systems and support tools.

Responsibilities

• Lead and develop a high-performing support team.
• Oversee daily support operations and maintain SLAs.
• Collaborate with customers to gather feedback and drive improvements.

Skills

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Flexibility

Education

Bachelor’s degree in Computer Science or related field

Tools

Zendesk

Salesforce Service Cloud

Jira Service Management

Slack

Confluence

Job description

A leading tech company in the United Kingdom is seeking a Sr Manager, Technical Support to lead a globally distributed team ensuring exceptional service for enterprise SaaS products. The ideal candidate will have extensive leadership experience and a customer-first mentality, alongside strong analytical and communication skills. This full-time position offers flexible work arrangements and a range of benefits including health coverage, paid time off, and educational reimbursement.