Entry-Level Onsite IT Support Analyst

Manpower, Inc.; Coleshill Heath; On-site; GBP 18,000 - 19,000; Full time

Job summary

Manpower, Inc. in Birmingham is seeking a First Line Support Agent to join their service desk on Atos campaigns. This entry-level IT support role focuses on delivering friendly customer service and resolving end-user issues at the first point of contact.

You'll handle high call volumes, log tickets, and escalate where needed, with a 37.5-hour week, Monday to Friday, onsite at B37 7YQ. Competitive hourly pay of £12.71 rising to £13.45 after 12 weeks.

Qualifications

• Excellent communication, listening and interpersonal skills.
• Ability to build rapport with customers quickly and gather required information.
• Professional approach handling a wide variety of customers and situations.
• Methodical, disciplined and organised in daily tasks.
• Self-motivated team player with drive for excellence.

Responsibilities

• Handle a high volume of calls from end users and provide clear support.
• Assess issues to identify problems and decide action (troubleshoot or escalate).
• Provide guidance including when issues fall outside IT support scope.
• Create and manage support tickets recording resolutions and follow-up actions.
• Manage ticket queues ensuring timely updates and resolutions.
• Deliver high level customer support to users at all levels.
• Strive to meet quality targets like First Time Fix Rate and call duration.

Skills

MS Office

Communication skills

Problem solving

Customer service

Teamwork

Independence

Attention to detail

Time management

Job description

Manpower, Inc. in Birmingham is seeking a First Line Support Agent to join their service desk on Atos campaigns. This entry-level IT support role focuses on delivering friendly customer service and resolving end-user issues at the first point of contact.

You'll handle high call volumes, log tickets, and escalate where needed, with a 37.5-hour week, Monday to Friday, onsite at B37 7YQ. Competitive hourly pay of £12.71 rising to £13.45 after 12 weeks.