2Nd Line Support

Jago Consultants; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Modern office with pool table

2 minute walk from Birmingham New St

Job summary

Jago Consultants is seeking a 2nd Line Support specialist in Birmingham to join a small, friendly IT team supporting around 50 employees and contractors working in the office or remotely. You will respond to client tickets, monitor and prioritise workloads, take ownership of issues, and assist with Office 365, backups and Active Directory.

A 37.5-hour week, with occasional paid overtime, awaits the right candidate.

Qualifications

• 2–3 years in an IT environment.
• Exposure managing Office 365 and Anti Virus Solutions.
• Proven problem-solving experience with Windows and Linux devices.
• Experience with virtual machines, preferably VMware.
• Knowledge of Windows Domains and Active Directory management.

Responsibilities

• Respond to client tickets and manage a queue.
• Monitor, prioritise and own tickets.
• Provide immediate and long-term fixes; identify root causes.
• Update the helpdesk system with relevant details.
• Assist in managing Office 365 and other company software.
• Assist onboarding/offboarding of new starters including device prep.
• Assist day-to-day management of backups.

Skills

Office 365

Anti Virus

Windows

Linux

VMware

Active Directory

Education

Relevant IT qualifications

Job description

2nd Line Support required in Birmingham. My client is an award-winning IT consultancy that delivers ambitious transformational projects for large-scale enterprise organisations. Their priority is to develop close and enduring partnerships with clients by consistently delivering high quality systems and services. They work with the UK’s leading companies to build visionary digital products and the majority of their clients have remained with them over many years and continue to provide personal recommendations.

The successful candidate will interrogate into a small friendly team who provides the internal IT function, and will assist in providing day to day support to 50 employees / contractors who will be working either in the office or remotely.

Position Overview – 2nd Line Support

• Responding to clients tickets
• Monitor, manage and prioritise tickets
• Taking ownership of problems / issues
• Identifying the root / cause of problem
• Providing immediate and long term fixes
• Updating the helpdesk system with the relevant details promptly
• Assist in the management of Office 365 and other software systems used by the company
• Assist in On-boarding / Off boarding of new starters including preparation of devices
• Assist with the day to day management of backups

Position Requirements – 2nd Line Support

• 2-3 years of working in an IT environment
• Suitable qualifications for the role
• Exposure managing Office 365 and Anti Virus Solutions
• Proven experience in problem-solving with Windows and Linux devices
• Experience with virtual machines, ideally VMWare
• Knowledge of Windows Domains and the management of Active Directory

Position Remuneration – 2nd Line Support

• Monday to Friday / 37.5 hrs a week
• No regular \"out of hours\" work is expected, but may require overtime on infrequent occasions (paid)
• 25 days holiday including bank holidays
• Modern office including a pool table
• 2 minute walk from Birmingham New Street Station