Afternoon IT Help Desk: First-Line Support & Growth

Manpower, Inc.; Havant; Presencial; GBP 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company pension after 3 months

Annual leave entitlement

Hybrid working opportunities

Descripción de la vacante

Manpower, Inc. in Havant, UK, is seeking a Junior/First Line Support Analyst for an afternoon shift. You will be the first point of contact for IT support requests and resolve issues to restore services promptly.

You will log and prioritise tickets, adhere to SLAs, escalate when needed, and complete training to build your technical knowledge and customer service skills in a hybrid/office setting.

Formación

• Exceptional verbal communication skills and the ability to build strong relationships with customers.
• Excellent people skills and a genuine desire to create positive customer experiences.
• Strong problem-solving ability, with a proactive approach to resolving issues.
• Solid customer service mindset, supported by consistently good outcomes through quality control and customer satisfaction feedback.
• 6–12 months of service desk experience.

Responsabilidades

• Act as the first point of contact for all IT support requests via phone, email, chat and ticketing systems.
• Log, categorise, prioritise, and manage support tickets in accordance with SLAs.
• Troubleshoot and resolve first-line technical issues using the incident management application
• Escalate calls to the Desktop Team and/or Infrastructure Team when needed
• Complete company-provided training to be fully equipped for the role
• Keep up to date with the latest technologies used by the business
• Contribute to continuous improvement by developing your technical knowledge and problem-solving skills

Conocimientos

Verbal communication

People skills

Problem solving

Customer service

Team player

Proactive learner

Flexible / adaptable

Herramientas

MS Office

Windows 11

iPhone

Descripción del empleo

Manpower, Inc. in Havant, UK, is seeking a Junior/First Line Support Analyst for an afternoon shift. You will be the first point of contact for IT support requests and resolve issues to restore services promptly.

You will log and prioritise tickets, adhere to SLAs, escalate when needed, and complete training to build your technical knowledge and customer service skills in a hybrid/office setting.