Entry-Level IT Service Desk Operator (Hybrid/Remote)

NHS Jobs; Exeter; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension scheme

Cycle to work

Salary sacrifice options

Job summary

Royal Devon University Healthcare NHS Foundation Trust is offering an exciting opportunity to join the Digital Services Team as a Service Desk Analyst. You will deliver first-line IT support for Digital and Clinical Digital services during standard hours, with long shifts to cover weekends and bank holidays.

Work patterns include 37.5 hours per week average, with some shifts from home on specific rosters and the Heavitree Service Desk Office.

Qualifications

• Newly qualified with A-level or equivalent/Apprenticeship Level 3
• Experience delivering first-line IT support in a fast-paced, high-standards environment

Responsibilities

• Provide first-line IT support for Digital Services as part of the 24/7 IT Service Desk.
• Record, track and escalate issues according to Standard Operating Procedures.
• Support weekend and Bank Holiday cover with 12/12.5 hour shifts where required.

Skills

Teamwork

Proactive attitude

Verbal and written communication

Info gathering per SOP

Prioritising calls

Education

A-level or equivalent

Apprenticeship Level 3

Tools

Active Directory

Job description

Royal Devon University Healthcare NHS Foundation Trust is offering an exciting opportunity to join the Digital Services Team as a Service Desk Analyst. You will deliver first-line IT support for Digital and Clinical Digital services during standard hours, with long shifts to cover weekends and bank holidays.

Work patterns include 37.5 hours per week average, with some shifts from home on specific rosters and the Heavitree Service Desk Office.