IT Service Desk Operator - Level 1

Royal Devon University Healthcare NHS Foundation Trust; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension scheme

Cycle to work scheme

Job summary

The Royal Devon University Healthcare NHS Foundation Trust is seeking an entry level IT Service Desk Operator - Level 1 to join the Digital Services Team and support 24*7 services. The role requires an IT qualification (A-level/Level 3 Apprenticeship) with little or no experience and offers 37.5 hours per week, with some weekend and Bank Holiday shifts.

There is potential for remote work on specific shifts.

Qualifications

• Newly qualified individuals with an A-level or equivalent/Apprenticeship Level 3.
• Candidates with proven experience providing first line IT support in a fast-paced environment.

Responsibilities

• Delivering first-line support for Digital and Clinical Digital services during standard working hours.
• Working Long Days (12/12.5 hour shifts) to provide weekend/Bank Holiday cover; average 37.5 hours per week.
• Opportunity to work from home on specific shifts and the RDE Heavitree Service Desk Office.

Skills

Active Directory

Teamwork

Communication

IT support basics

Education

A-level / Level 3 Apprenticeship

Job description

Royal Devon University Healthcare NHS Foundation Trust

IT Service Desk Operator - Level 1

The closing date is 20 November 2026

The Royal Devons Digital Services Team is seeking an enthusiastic individual to support their commitment to providing efficient, sustainable 24*7 support. This is an entry level IT role and is therefore an ideal opportunity for an individual to join the team who has an IT qualification with little or no experience. If you have an IT qualification equivalent to an A-Level/Level 3 Apprenticeship and desire a career in the Trust's Digital Services team, this may be the role for you.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Job responsibilities

• Delivering first-line support for Digital and Clinical Digital services during standard working hours.
• Working Long Days (12/12.5 hour shifts) as required to help provide weekend and Bank Holiday cover along with standard 7.5 hour shifts, Monday to Friday, 07:30 - 20:00 - 37.5 hours average per week.
• Opportunity to work from home on specific shifts and the RDE Heavitree Service Desk Office.

This working pattern ensures exposure to diverse responsibilities across the Digital Services Team, with salary enhancements whilst working any weekend and Bank Holiday shifts. Successful candidates will gain valuable experience and development opportunities to advance their careers within the Trust's Digital Services Team.

What Were Looking For

We welcome applications from:

• Newly qualified individuals with an A-level or equivalent/Apprenticeship Level 3, College leavers with a passion for pursuing a career in Digital Services within the Trust.
• Candidates with proven experience providing first line IT support in a fast-paced, high-standards environment.

Key Skills and Attributes:

• Strong teamwork and collaboration skills.
• A proactive, can-do attitude with enthusiasm for delivering excellent first-line support.
• Effective verbal and written communication abilities.
• The ability to elicit and record information accurately, following Standard Operating Procedures.
• The capacity to prioritise and assign support calls appropriately according to service level agreements.
• Familiarity with Active Directory.

Working Pattern: 37.5 hours per week (average), weekend and Bank Holiday work as required

Interview Date: To be confirmed

For further information please contact: Mike Kelly, Service Desk Manager, [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

• You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
• You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

• See job description text above, and (where applicable) you can download a copy of the full job description
• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Devon University Healthcare NHS Foundation Trust