1st Line IT Service Desk Operator – Hybrid Shifts (24/7)

Bidvane; Exeter; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Funding for care certificate, degree/|

Study leave and CPD

Rotational placements

Flexible working schemes

Annual leave 27 days + bank holidays

Wellbeing services and counselling

Discounts (Blue Light Card, Health & S

NHS Pension scheme

Cycle to work scheme

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking a Level 1 IT Service Desk Operator to provide first-line support for digital and clinical services within a 24/7 service desk. This role involves 7.5-hour shifts on weekdays between 07:30 and 20:00, plus longer days, weekends and Bank Holidays.

Some shifts are home-based, others at the RDE Heavitree Service Desk Office. The position requires an IT qualification equivalent to A-level or Level 3 Apprenticeship or proven first-line

Qualifications

• IT qualification equivalent to A-level or Level 3 Apprenticeship.
• Proven first-line IT support experience in a fast-paced environment.

Responsibilities

• Provide first-line support for digital and clinical digital services during standard working hours
• Help support the Trust’s 24/7 IT Service Desk
• Work 7.5-hour shifts Monday to Friday between 07:30 and 20:00, and 12- or 12.5-hour long days as required
• Provide weekend and Bank Holiday cover
• Work from home on specific shifts and from the RDE Heavitree Service Desk Office
• Elicit and record information accurately in line with Standard Operating Procedures
• Prioritise and assign support calls according to service level agreements

Skills

First-line IT support

Teamwork

Proactive approach

Verbal and written communication

Information elicitation per SOP

Prioritise calls per SLAs

Education

A-level or Level 3 Apprenticeship

Tools

Active Directory

Job description

Royal Devon University Healthcare NHS Foundation Trust is seeking a Level 1 IT Service Desk Operator to provide first-line support for digital and clinical services within a 24/7 service desk. This role involves 7.5-hour shifts on weekdays between 07:30 and 20:00, plus longer days, weekends and Bank Holidays.

Some shifts are home-based, others at the RDE Heavitree Service Desk Office. The position requires an IT qualification equivalent to A-level or Level 3 Apprenticeship or proven first-line