IT Service Desk Operator - Level 1

NHS Jobs; Exeter; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension scheme

Cycle to work

Salary sacrifice options

Job summary

Royal Devon University Healthcare NHS Foundation Trust is offering an exciting opportunity to join the Digital Services Team as a Service Desk Analyst. You will deliver first-line IT support for Digital and Clinical Digital services during standard hours, with long shifts to cover weekends and bank holidays.

Work patterns include 37.5 hours per week average, with some shifts from home on specific rosters and the Heavitree Service Desk Office.

Qualifications

• Newly qualified with A-level or equivalent/Apprenticeship Level 3
• Experience delivering first-line IT support in a fast-paced, high-standards environment

Responsibilities

• Provide first-line IT support for Digital Services as part of the 24/7 IT Service Desk.
• Record, track and escalate issues according to Standard Operating Procedures.
• Support weekend and Bank Holiday cover with 12/12.5 hour shifts where required.

Skills

Teamwork

Proactive attitude

Verbal and written communication

Info gathering per SOP

Prioritising calls

Education

A-level or equivalent

Apprenticeship Level 3

Tools

Active Directory

Job description

More detail about the role Exciting Opportunity to Join the Royal Devons Digital Services Team

This is an ideal role for someone starting a career in IT and will support the Trust's 24*7 IT Service Desk: Delivering first-line support for Digital and Clinical Digital services during standard working hours. Working Long Days (12/12.5 hour shifts) as required to help provide weekend and Bank Holiday cover along with standard 7.5 hour shifts, Monday to Friday, 07:30 - 20:00 - 37.5 hours average per week. Opportunity to work from home on specific shifts and the RDE Heavitree Service Desk Office. This working pattern ensures exposure to diverse responsibilities across the Digital Services Team, with salary enhancements whilst working any weekend and Bank Holiday shifts. Successful candidates will gain valuable experience and development opportunities to advance their careers within the Trust's Digital Services Team.

What Were Looking For

We welcome applications from: Newly qualified individuals with an A-level or equivalent/Apprenticeship Level 3, College leavers with a passion for pursuing a career in Digital Services within the Trust. Candidates with proven experience providing first line IT support in a fast-paced, high-standards environment.

Key Skills and Attributes

• Strong teamwork and collaboration skills.
• A proactive, can-do attitude with enthusiasm for delivering excellent first-line support.
• Effective verbal and written communication abilities.
• The ability to elicit and record information accurately, following Standard Operating Procedures.
• The capacity to prioritise and assign support calls appropriately according to service level agreements.

Desirable Skills

Familiarity with Active Directory.

Working Pattern

37.5 hours per week (average), weekend and Bank Holiday work as required.

Interview Date

To be confirmed.

For further information please contact: Mike Kelly, Service Desk Manager, [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme.

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.