Entry-Level Customer Care Specialist

Abri; Bracknell; On-site; GBP 20,000 - 26,000; Full time

Job summary

Abri in Bracknell is seeking a Customer Contact Advisor to assist customers via phone, webchat and email within a busy contact centre environment, delivering timely and practical help.

You don’t need prior contact centre experience; training and support are provided to grow your skills, with a friendly team to assist. Expect a structured daily routine and a focus on delivering calm, helpful service.

Qualifications

• Client-focused service approach and willingness to help customers
• Ability to stay patient and positive in challenging conversations
• Working well with others and sharing knowledge in a team
• Comfort with learning new computer systems and tools

Responsibilities

• Handle inquiries via phone, webchat and email in a busy environment
• Listen, understand needs and move enquiries forward with empathy and confidence
• Take ownership to find practical solutions and contribute to a positive customer experience

Skills

Customer service mindset

Empathy

Problem solving

Team player

Adaptability

Tech-savvy

Calm under pressure

Job description

Abri in Bracknell is seeking a Customer Contact Advisor to assist customers via phone, webchat and email within a busy contact centre environment, delivering timely and practical help.

You don’t need prior contact centre experience; training and support are provided to grow your skills, with a friendly team to assist. Expect a structured daily routine and a focus on delivering calm, helpful service.