Homeowner Experience Coordinator

Abri Group; Bracknell; On-site; GBP 22,000 - 26,000; Full time

Job summary

Abri Group is seeking two Customer Care Administrators to join our Customer Care teams in Bracknell and Eastleigh. You will provide essential administrative support, manage appointments and liaise with customers, contractors and colleagues to ensure a first-class service.

You will handle inquiries, defects, warranty claims and reports, using Excel to maintain records and generate insights. A proactive, team-oriented approach and strong communicational skills are essential for delivering

Qualifications

• Excellent customer service and communication skills with a friendly, empathetic approach.
• Strong organisational skills to manage multiple priorities and deadlines.
• Proactive, solution-focused mindset with a collaborative team approach.
• Proficiency with Microsoft Office applications and quick learning of new systems.

Responsibilities

• Provide administrative support to the Customer Care team and handle inquiries.
• Coordinate appointments and manage diaries for the team.
• Liaise with customers, contractors and colleagues to ensure effective communication.
• Monitor shared inboxes and defect systems to meet service level agreements.
• Maintain records and generate reports using Excel.
• Assist with warranty claims, complaints and information requests.
• Make follow-up calls and keep customers updated throughout the process.
• Support data management activities and continuous improvement initiatives.

Skills

Customer service

Organisational skills

Microsoft Office

Communication

Teamwork

Problem solving

Attention to detail

Tools

Microsoft Excel

Outlook

Word

Job description

Abri Group is seeking two Customer Care Administrators to join our Customer Care teams in Bracknell and Eastleigh. You will provide essential administrative support, manage appointments and liaise with customers, contractors and colleagues to ensure a first-class service.

You will handle inquiries, defects, warranty claims and reports, using Excel to maintain records and generate insights. A proactive, team-oriented approach and strong communicational skills are essential for delivering