Customer Experience Advisor

HQN Ltd; Portishead; Remote; GBP 21,000 - 27,000; Full time

Job summary

HQN Ltd is seeking a friendly and proactive member to join our Contact Team in Portishead. You will be the first point of contact for customers, resolving queries and ensuring we get things right from the start, building trust and satisfaction.

You’ll also support with administrative tasks and may help coordinate maintenance visits so our Home Repairs Team can continue delivering high-quality repairs. This role offers development opportunities within the wider organisation.

Qualifications

• Experience in customer-facing roles or working with the public.
• Clear written and spoken communication skills.
• Good IT skills and ability to use internal systems.

Responsibilities

• Be the first point of contact for customers, resolving queries.
• Ensure accuracy and smooth handling of requests from the start.
• Provide administrative support as needed.
• Assist in coordinating maintenance visits for the Home Repairs Team.

Skills

Customer service

Communication

IT literacy

Public interaction

Job description

We’re on the lookout for a new team member to join our amazing and welcoming Contact Team. We’re passionate about delivering excellent customer service, putting people first and helping make our communities places we can all be proud of.

You’ll be the first point of contact for our customers, helping resolve their queries and making sure we get things right from the start. You’ll also support with some administrative tasks, and at times you may help coordinate maintenance visits so our Home Repairs Team can continue providing high‑quality repairs.

This is a brilliant opportunity to make a real impact and explore future development and progression across the team and the wider organisation.

About You

Our Contact Team is made up of friendly, confident team players who communicate clearly, both over the phone and in writing.

You’ll have experience working with the public (not necessarily in a contact centre but this is preferred) and be able to stay calm, positive, and customer‑focused, even at busy times. We’re looking for someone proactive, quick-thinking, and solution‑focused.

Good IT skills are important too, as you’ll be working with several of our internal systems.