Customer Contact Advisor – Join Our Team!

Abri; Bracknell; On-site; GBP 20,000 - 26,000; Full time

Job summary

Abri in Bracknell is seeking a Customer Contact Advisor to assist customers via phone, webchat and email within a busy contact centre environment, delivering timely and practical help.

You don’t need prior contact centre experience; training and support are provided to grow your skills, with a friendly team to assist. Expect a structured daily routine and a focus on delivering calm, helpful service.

Qualifications

• Client-focused service approach and willingness to help customers
• Ability to stay patient and positive in challenging conversations
• Working well with others and sharing knowledge in a team
• Comfort with learning new computer systems and tools

Responsibilities

• Handle inquiries via phone, webchat and email in a busy environment
• Listen, understand needs and move enquiries forward with empathy and confidence
• Take ownership to find practical solutions and contribute to a positive customer experience

Skills

Customer service mindset

Empathy

Problem solving

Team player

Adaptability

Tech-savvy

Calm under pressure

Job description

Customer Contact Advisor – make every conversation count

Want a role where the everyday conversations you have can make a real difference? We’re looking for caring, practical and motivated Customer Contact Advisors to join our team.

You don’t need contact centre experience to apply. If you enjoy helping people, listen well and bring a positive attitude, we’ll give you the training and support you need to grow in the role.

What you’ll bring

• You care about giving customers a helpful, respectful service and are willing to go the extra mile.
• You enjoy a challenge and take pride in doing a good job.
• You can understand a problem and work towards the right solution.
• You collaborate well and value being part of a team.
• You’re open to change and look for ways to improve how things are done.
• You’re comfortable using computers and learning new systems.
• You can stay calm and professional when conversations are challenging.

What you’ll do

You’ll be at the heart of our customer service team, supporting customers by phone, webchat and email in a busy environment. You’ll listen, understand what each person needs and help move their enquiry forward with empathy, confidence and a calm approach.

Every conversation matters. You’ll take ownership where you can, find practical solutions and help create a positive experience for our customers, supported by a professional team that works together and keeps learning.

Working hours

Our opening hours are Monday to Friday, 8.30am to 5.00pm. On Thursdays, the service stays open until 7.00pm, with the later finish shared fairly on a rota. There’s no weekend working and no bank holiday shifts.

Ready to join us?

If you’re ready to help people, build your skills and be part of a supportive team, we’d love to hear from you.