Customer Support Specialist – Weekdays

Housing Quality Network; Bracknell; On-site; GBP 22,000 - 26,000; Full time

Job summary

Housing Quality Network in Bracknell is seeking a friendly Customer Contact Advisor to join our team. You will support customers by phone, webchat and email, delivering helpful, accurate information with empathy and a calm approach.

No prior contact centre experience is required; full training will be provided. The role offers weekday hours from 8:30am to 5:00pm with one late finish on Thursdays, no weekend work, and a supportive, professional team.

Qualifications

• No prior contact centre experience required.
• Strong communication and interpersonal skills.
• Willingness to learn new systems and processes.

Responsibilities

• Handle customer inquiries via phone, webchat and email with empathy and accuracy.
• Provide clear information, troubleshoot issues and guide customers to solutions.
• Collaborate with the team to ensure a consistent, high-quality service.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

Tech-savvy

Calm under pressure

Job description

Housing Quality Network in Bracknell is seeking a friendly Customer Contact Advisor to join our team. You will support customers by phone, webchat and email, delivering helpful, accurate information with empathy and a calm approach.

No prior contact centre experience is required; full training will be provided. The role offers weekday hours from 8:30am to 5:00pm with one late finish on Thursdays, no weekend work, and a supportive, professional team.