Customer Services Advisor

SNG (Sovereign Network Group); Basingstoke; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free tea and coffee

Subsidised café

Job summary

SNG (Sovereign Network Group) is hiring full-time Customer Service Advisors in Basingstoke. You will be the first point of contact for our customers, owning and resolving queries with empathy and strong problem-solving skills.

Initially based in our Basingstoke office for six months, with a view to hybrid working. The role offers a 37-hour week on a rotating schedule between 8:00 am and 6:00 pm, supporting a busy contact services team.

Qualifications

• Excellent customer service skills and ability to actively listen.
• Resilient when handling complex calls and tough situations.
• Good computer literacy with experience using multiple systems.
• Ability to turn problems into solutions and provide practical help.
• Empathy and a passion for helping people to resolve issues.
• Strong teamwork and communication across colleagues and departments.

Responsibilities

• Be the first point of contact for customer queries and own resolution.
• Work a 37-hour week on a rota between 8:00 and 18:00, Monday to Friday.
• Initially based in the Basingstoke office for six months, then hybrid working.

Skills

Customer service

Active listening

Empathy

Problem solving

Communication across teams

Computer literacy

Job description

Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.

Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office, then we can offer you hybrid working.

We offer a starting salary of £25,936. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.

What we look for

We are looking for people with great customer service skills who have the ability to actively listen.

Our calls can be complex and difficult so you will need to be resilient.

We need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers.

The ability to turn a problem in to a solution.

Empathy and a passion for helping people.

The ability to connect and communicate with colleagues across the business.

The majority of our customers call about repairs, so an understanding of what can happen in a home is an advantage.

As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focussed on bringing out the best in you, giving back what you put in.

Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!