Customer Care Specialist - Phone, Email & Webchat

JobsTrackR; West Boldon; On-site; GBP 36,000 - 42,000; Full time

Job summary

JobsTrackR in Eastleigh is seeking a Customer Contact Advisor to act as the first point of contact for customers via telephone, email and webchat, delivering high-quality service and resolving enquiries efficiently.

The role involves handling inquiries in a fast-paced environment, updating records in internal systems, and working with colleagues to meet team objectives. Immediate start and full training provided.

Qualifications

• Excellent communication and customer service skills.
• Enjoy helping people and delivering a positive customer experience.
• Confident using computers and learning new systems.
• Good problem-solving skills and attention to detail.
• Works well as part of a team.
• Can adapt to changing priorities in a busy environment.
• Previous contact centre experience is beneficial but not essential, as training will be provided.

Responsibilities

• Respond to customer enquiries via phone, email, and webchat.
• Deliver outstanding customer service in a fast-paced environment.
• Resolve customer queries and identify the most appropriate solutions.
• Accurately update customer records and use internal systems.
• Work collaboratively with colleagues to achieve team objectives.
• Maintain a calm and professional approach when dealing with challenging situations.

Skills

Communication skills

Customer service

Computer literacy

Problem solving

Attention to detail

Teamwork

Adaptability

Job description

JobsTrackR in Eastleigh is seeking a Customer Contact Advisor to act as the first point of contact for customers via telephone, email and webchat, delivering high-quality service and resolving enquiries efficiently.

The role involves handling inquiries in a fast-paced environment, updating records in internal systems, and working with colleagues to meet team objectives. Immediate start and full training provided.