Entertainment Team Manager

inploi; Weymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in Weymouth is seeking an experienced Entertainment Team Manager. The role involves leading a team to deliver exceptional guest experiences and coordinating events across multiple venues. Ideal candidates will have a background in entertainment management, possess strong leadership skills, and be passionate about creating memorable moments. This full-time position requires flexibility, including evenings and weekends, and offers an opportunity for significant personal and professional growth.

Benefits

Up to 10% annual bonus

Qualifications

• Proven experience in a leadership role within the entertainment industry.
• Ability to plan and coordinate events and productions.
• Strong knowledge of leadership attributes.
• Ability to cope under pressure and be adaptable.
• High-energy individual passionate about entertaining.

Responsibilities

• Lead and motivate the team to deliver excellent service.
• Ensure high guest satisfaction and address concerns.
• Monitor team performance and conduct reviews.
• Oversee staff scheduling and budget management.
• Ensure compliance with health and safety regulations.
• Resolve operational issues effectively.

Skills

Team leadership

Event planning

Guest experience

Performance management

Problem solving

Job description

Position: Entertainment Team Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as an Entertainment Team Manager!

If you live for entertainment, thrive on leading teams, and have a passion for curating amazing events and productions, this could be your chance to shine!

We’re looking for Entertainment Team Managers who are experienced in multi-venue operations, live shows, and tours, and excited to lead a team of entertainers dedicated to creating unforgettable moments for every guest.

As an Entertainment Team Manager, you’ll be at the heart of our entertainment lineup – overseeing organization, logistics, and daily operations to bring the magic to life!

Working with the Head of Activities, you’ll motivate and guide your team to deliver exceptional experiences while continuously raising the bar. This role is all about making memories that last a lifetime… and it just might be the opportunity of a lifetime for you, too!

Key Accountabilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.

Requirements

Whilst we will provide the training and support required to ensure you are great at what you do, the ideal candidate will…

• Have previously worked within a leadership capacity, within the entertainment industry.
• Have proven ability to plan and co-ordinate events and productions.
• Possess a thorough knowledge and understanding of leadership attributes.
• Have the ability to cope under pressure and to be flexible in order to adapt to any changes.
• Be able to prioritise and deliver to deadlines.
• Be a high-energy individual with a passion for entertaining.
• Be passionate about delivering an exceptional guest experience.

Our Entertainment Team Managers are required to work 5 or 6 days per week. Hours will include evenings and weekends.

Successful candidates will be required to provide ‘right to work’ documents to confirm they are 18+ and can legally work in the UK. Additionally, successful candidates will be required to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.