Enterprise Technical Account Manager — AI-Savvy Customer Advocate

Ben

Greater London

Hybrid

GBP 70,000 - 90,000

Full time

4 days ago

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Benefits offered by this job

£100 monthly Ben Balance

Weekly lunch in office

28 days holidays + buy/sell 5 days

Work-from-abroad scheme

Enhanced parental leave

Private Medical Insurance

Life Assurance & health check

Mental health support & coaching

Job summary

Ben is a leading benefits platform seeking a Technical Account Manager to own the technical relationship with enterprise customers, advising on wallets, allowances and payroll reporting across multiple companies.

You’ll partner with Product and Engineering to translate customer needs into product work, lead admin training, and guide integrations and configuration changes, while proactively managing risks and renewal timelines.

Qualifications

Direct experience with customers in TAM/Implementation/Technical Support roles.
Managed enterprise customer relationships across multiple accounts.
Hands-on troubleshooting of API integrations and SSO issues.
Experience collaborating with Product and Engineering on customer problems.
Experience using AI tools in daily work.

Responsibilities

Own the technical relationship: be the go-to technical contact for enterprise customers.
Diagnose API errors, SSO issues, integrations and payroll data; reproduce for engineering when needed.
Guide admins through new setups, integrations and configuration changes; run training.
Stay ahead of accounts: track enrolment windows, renewals and payroll runs; raise risks early.
Voice of the customer: bring patterns to Product/Engineering and follow through to builds.