Enterprise Technical Account Manager — AI-Driven TAM

Thanks Ben; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Equity

Private Medical Insurance

Work-from-abroad

Annual leave 28 days

Ben Balance £100 monthly

Job summary

Thanks Ben is seeking a Technical Account Manager to own the technical relationship with enterprise customers, ensuring the benefits platform runs smoothly. You’ll understand their setup, resolve issues, and be their voice with Product and Engineering.

You’ll work closely with customers’ HR leaders on benefits, wallets, and payroll reporting, while guiding admins through changes and proactively addressing risks before they land.

Qualifications

• Customer-facing experience in TAM/Implementation/Technical Support roles.
• Owned enterprise customer relationships and multiple accounts.
• Hands-on debugging of integrations, API and authentication issues.
• Experience collaborating with Product and Engineering teams.
• Familiarity with AI tools and applications in daily work.

Responsibilities

• Own the technical relationship for enterprise customers and act as primary tech contact.
• Investigate API errors, SSO issues and payroll data to find root cause or provide reproductions.
• Guide admins through new setups, integrations and configuration changes; run trainings.
• Anticipate risks by tracking account milestones and payroll/renewal cycles.
• Represent customer needs to Product and Engineering; back decisions with evidence.

Skills

Customer-facing

Enterprise accounts

Technical troubleshooting

Product collaboration

AI experience

Tools

SSO / Authentication

Job description

Thanks Ben is seeking a Technical Account Manager to own the technical relationship with enterprise customers, ensuring the benefits platform runs smoothly. You’ll understand their setup, resolve issues, and be their voice with Product and Engineering.

You’ll work closely with customers’ HR leaders on benefits, wallets, and payroll reporting, while guiding admins through changes and proactively addressing risks before they land.