Technical Account Manager

Global One; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking a qualified Technical Account Manager to oversee customer technical needs. This role requires providing effective support pre- and post-sales, ensuring customer satisfaction, and building strong relationships. The ideal candidate should have a solid technical background, excellent communication skills, and experience in managing customer expectations. This position offers a chance to work with modern technologies and enhance customer experience.

Qualifications

• Proven work experience as a Technical Account Manager.
• Hands-on experience in digital technologies.
• Familiarity with software and front-end development.

Responsibilities

• Provide technical support for customers during the sales processes.
• Train customers to use products effectively.
• Liaise with the sales department to win new business.

Skills

Technical background in digital technologies

Excellent communication skills

Analytical and problem-solving skills

Education

BSc degree in Computer Science or relevant field

Job description

We are looking for a qualified Technical account manager to oversee and address our customers technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

Requirements

• Proven work experience as a Technical account manager
• Solid technical background with hands on experience in digital technologies
• Familiarity with software and front-end development
• An ability to gasp customers needs and suggest timely solutions
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• BSc degree in Computer Science or relevant field

Responsibilities

• Provide technical support for customers to support pre-sales and post-sales processes
• Address all product-related queries on time
• Train customers to use products effectively
• Provide developers with customers feedback to help identify potential new features or products
• Report on product performance
• Identify solutions to reduce support costs
• Analyze customers needs and suggest upgrades or additional features to meet their requirements
• Liaise with the sales department to win new business and increase sales