Enterprise Technical Account Manager – API & Integration

Endex; Greater London; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Job summary

Endex is seeking a Technical Account Manager to serve as the trusted technical partner for established customers. You will own the ongoing technical relationship, coordinate escalations, and help customers operate Endex reliably after launch, collaborating with support engineers and engineers on integration work.

The role emphasizes ownership of technical plans, proactive reviews, clear communication, and improving support practices to deliver durable resolutions in complex environments.

Qualifications

• Experience owning technical relationships or escalations for business customers.
• Ability to investigate systems and challenge an incomplete diagnosis.
• Clear communication under urgent or ambiguous conditions.
• Strong coordination across internal responders and customer stakeholders.

Responsibilities

• Own the Technical Account Plan, maintaining a view of architecture, dependencies and risks.
• Coordinate escalations with support, engineering and customer IT with clear owners and timelines.
• Translate technical updates into customer impact and next steps.
• Run proactive reviews of incidents and system health to ensure reliable operation post-launch.
• Improve support practices by building runbooks and capturing durable resolutions.

Skills

Enterprise Support Experience

Technical Depth

Composure

Strong Coordination

Enterprise Technical Judgment

Job description

Endex is seeking a Technical Account Manager to serve as the trusted technical partner for established customers. You will own the ongoing technical relationship, coordinate escalations, and help customers operate Endex reliably after launch, collaborating with support engineers and engineers on integration work.

The role emphasizes ownership of technical plans, proactive reviews, clear communication, and improving support practices to deliver durable resolutions in complex environments.