Enterprise Desktop Support Engineer (Onsite/Remote)

Brilliant Computers; Greater London; Sur place; GBP 30 000 - 46 000; Plein temps

Résumé du poste

Brilliant Computers is seeking a Desktop Support Engineer to deliver high-quality on-site and remote support to enterprise users in the UK. You will handle Windows and macOS endpoints, printers, collaboration tools and conferencing equipment, troubleshoot hardware and software, document actions and manage incidents through the ITSM system.

With strong customer focus, you will work with multiple resolver teams, meet SLA targets and provide end-to-end support from initial contact to resolution,

Qualifications

• 4+ years of hands-on enterprise IT support experience.
• Experience supporting enterprise users in an IT service provider or MSP environment is preferred.
• London or similar corporate environment experience is advantageous.
• Proficiency with Windows and macOS operating systems and common business applications.

Responsabilités

• Provide daily onsite and remote desktop and end-user technical support.
• Diagnose, troubleshoot and resolve desktop, laptop, printer, peripheral, OS, software and application issues.
• Record, classify, update and resolve incidents in the ITSM system.
• Escalate complex incidents to resolver groups and coordinate progress.
• Maintain SLA targets and communicate progress to users.

Connaissances

Desktop support

Troubleshooting

Customer service

Remote support

Formation

No formal degree required

Outils

Remote Desktop

VNC

Office 365

MDM

Description du poste

Brilliant Computers is seeking a Desktop Support Engineer to deliver high-quality on-site and remote support to enterprise users in the UK. You will handle Windows and macOS endpoints, printers, collaboration tools and conferencing equipment, troubleshoot hardware and software, document actions and manage incidents through the ITSM system.

With strong customer focus, you will work with multiple resolver teams, meet SLA targets and provide end-to-end support from initial contact to resolution,