Onsite Desktop Support Engineer - Bristol

Computacenter AG & Co. oHG; West of England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Computacenter Bristol is seeking a Desktop Support Engineer to deliver hands-on technical support across a busy environment. This onsite role covers incident handling, request fulfilment and ensuring high-quality user experiences in a fast-paced setting.

You will operate as 2nd line escalation, resolve issues to SLA, and support project tasks while coordinating with Level 3 teams. A UK driving license and SC clearance or eligibility are essential to proceed.

Qualifications

• Deep knowledge of Windows 10/11, Office applications, and IT support best practices.
• Experience with LTSC Channels and KIOSK is desirable.
• Basic understanding of SCCM/Active Directory and ITSM concepts.
• Networking knowledge including LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS, VPN.
• Experience with Exchange environment and Outlook.
• Able to communicate with customers and work across shifts.
• Full UK Driving Licence.
• SC Cleared or eligible for SC Clearance.

Responsibilities

• Handle incidents and service requests.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain target of <2% incidents per month.
• Complete assigned tasks within deadlines.
• Support Project Tasks with internal and external Project Managers.
• Tackle Non-Standard Requests within agreed timescales.
• Coordinate with Level 3 teams for major issues.
• Resolve technical issues for laptops, desktops, networks, printers.
• Install and configure software and hardware.

Skills

Windows OS knowledge

Office proficiency

Customer service skills

Flexibility with hours

Full UK Driving Licence

SC clearance or eligible

Tools

SCCM/Active Directory

ITSM (ServiceNow)

LAN/WAN/VLAN/Wi‑Fi

DHCP

DNS

VPN

Microsoft Exchange/Outlook

Job description

Select how often (in days) to receive an alert:

Location: GBR - Mobile Eng | Job-ID: 220802 | Contract type: Standard | Business Unit: Technicians

Life on the team

We’re looking for a Desktop Support Engineer to provide hands‑on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high‑quality support experience.

Location: Bristol (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter