Enterprise Customer Success Manager — Growth & Renewals

TiPJAR; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working options

Work from anywhere 4 weeks/year

Salary Sacrifice Pension Scheme

Company socials

Values-led team

Impact visible

Job summary

TiPJAR is seeking an Enterprise Customer Success Manager to own and grow a portfolio of high-value hospitality technology customers in the UK. You will manage renewals, drive expansion opportunities, and build trusted relationships with executive stakeholders across finance, payroll, and operations.

You will leverage insights from larger Enterprise accounts to scale support for smaller customers and contribute to scalable playbooks and processes.

Qualifications

• Proven experience in Customer Success or Account Management within hospitality technology.
• Experience managing Enterprise or strategically important hospitality customer accounts.
• Demonstrable commercial experience owning renewals, negotiating with customers and closing revenue.
• Strong communication, influencing and cross-functional working skills.

Responsibilities

• Own and commercially grow a portfolio of Enterprise customers, building trusted relationships that maximise customer value, retention, revenue growth and advocacy.
• Accountability for the full commercial lifecycle of accounts, including renewals and expansion; negotiate and close renewals and growth opportunities.
• Use insight and repeatable approaches from Enterprise customers to improve support for smaller customers at scale.
• Lead renewal conversations from strategy and proposal through negotiation and close.
• Identify, develop and close growth opportunities across additional sites, brands, products, services and integrations.
• Build success plans connecting TiPJAR’s service to customer outcomes.
• Turn enterprise learnings into scalable processes for broader customer base.
• Develop customer advocates, references, case studies and referrals.

Skills

Customer Success

Account Management

Strategic thinking

Negotiation

Relationship building

Cross-functional collaboration

Job description

TiPJAR is seeking an Enterprise Customer Success Manager to own and grow a portfolio of high-value hospitality technology customers in the UK. You will manage renewals, drive expansion opportunities, and build trusted relationships with executive stakeholders across finance, payroll, and operations.

You will leverage insights from larger Enterprise accounts to scale support for smaller customers and contribute to scalable playbooks and processes.