Senior Enterprise CSM - Growth & Renewal Leader

Tenable Network Security, Inc.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Tenable in the United Kingdom seeks a Principal Customer Success Manager to own renewals and expansion for our strategic accounts, including the largest in EMEA. You will partner with Enterprise and Commercial Territory Managers and Solutions Engineers to protect revenue and uncover high-value opportunities.

This hands-on role requires a proven sales background with enterprise contract negotiation, MEDDPICC familiarity, and the ability to build trusted relationships with senior leaders.

Qualifications

• Sales track record meeting or beating quota via renewals and upsell.
• Experience with large, complex accounts and enterprise negotiations.
• Ability to build trusted relationships with senior leaders.
• Comfort with visibility and account status sharing.
• Hands-on quotes and Salesforce record keeping.
• Curiosity about AI-led churn tracking.

Responsibilities

• Own renewals and expansion for 30-40 strategic customers including the largest in EMEA.
• Protect recurring revenue and uncover next opportunities.
• Negotiate enterprise contracts to protect revenue and grow.
• Lead strategic discovery with senior stakeholders.
• Build business cases for upsell across Tenable platform.
• Mentor junior and senior CSMs.
• Lead escalations with Engineering, Support and PS.
• Collaborate with Territory Managers and Solutions Engineers.
• Shape what Principal means and define it.
• Set renewals/expansion playbook for strategic accounts.
• Travel up to 25% and three office days a week in Staines.

Skills

Sales experience

Quota achievement

Enterprise contracts

MEDDPICC

Stakeholder relations

Salesforce

Tools

Salesforce

Job description

Tenable in the United Kingdom seeks a Principal Customer Success Manager to own renewals and expansion for our strategic accounts, including the largest in EMEA. You will partner with Enterprise and Commercial Territory Managers and Solutions Engineers to protect revenue and uncover high-value opportunities.

This hands-on role requires a proven sales background with enterprise contract negotiation, MEDDPICC familiarity, and the ability to build trusted relationships with senior leaders.