Enterprise Customer Success Lead — Growth & Renewals

Arez; Greater London; Hybrid; GBP 60.000 - 90.000; Vollzeit

Zusammenfassung

Arez, London-based, is seeking a customer success lead to manage a portfolio of UK enterprise accounts. This hybrid, full-time role collaborates with Support, Product and Sales to maximise adoption and value of our CAFM platform.

You will own relationships through onboarding to renewal, drive adoption across sites and suppliers, and identify renewal and expansion opportunities while coordinating with Sales and Product teams.

Qualifikationen

• 3+ years in customer success, account management or client-facing roles.
• Experience with enterprise or mid-market customers.
• Excellent written and spoken communication; confident presenting to senior stakeholders.
• Commercial awareness; comfortable discussing renewals, pricing and business value.
• Ownership and follow-through from issue to resolution.
• Able to work from London office 2-3 days a week.

Aufgaben

• Own the relationship with a portfolio of UK enterprise clients, from onboarding through to renewal.
• Drive adoption of Arez across customer teams, sites and suppliers.
• Run regular reviews with customers on usage, outcomes, risks and opportunities.
• Spot renewal and expansion opportunities and work with Sales to close them.
• Act as the customer's voice internally, and relay product feedback to Product and Engineering.
• Manage escalations with Technical Support until resolved.
• Track account health and report to leadership.

Kenntnisse

Customer success

Account management

Communication

Commercial awareness

Ownership

Stakeholder management

Tools

CRM software

Customer success tools

Jobbeschreibung

Arez, London-based, is seeking a customer success lead to manage a portfolio of UK enterprise accounts. This hybrid, full-time role collaborates with Support, Product and Sales to maximise adoption and value of our CAFM platform.

You will own relationships through onboarding to renewal, drive adoption across sites and suppliers, and identify renewal and expansion opportunities while coordinating with Sales and Product teams.