Customer Success Executive: SaaS Renewals & Growth

Mentmore; Telford; On-site; GBP 26,000 - 38,000; Full time

Job summary

Mentmore in the United Kingdom is seeking a Customer Success Executive to help customers and partners maximise value from our training software and services. You will build strong relationships, own the customer journey, and ensure customers stay compliant, confident and successful.

Working with Service Operations, Commercial, Product and Finance teams, you will drive renewals, identify opportunities to expand relationships, and advocate for customers while continually improving the experience

Qualifications

• Experience resolving complex customer or operational issues.
• Proven ability to evidence solving recurring problems.
• Experience working collaboratively across teams.
• Ability to prioritise to balance customer impact with commercial goals.

Responsibilities

• Deliver outstanding customer experience by owning enquiries and complex issues through to resolution.
• Build strong relationships with customers through proactive contact and value realization.
• Coordinate with Service Operations to ensure smooth renewals and retention.
• Identify opportunities to upsell relevant products and services that add value.

Skills

Customer success

Relationship management

Communication

Problem solving

Tools

HubSpot

TrainingFriend

TrainingMate

eFront

MHEi Portal

Job description

Mentmore in the United Kingdom is seeking a Customer Success Executive to help customers and partners maximise value from our training software and services. You will build strong relationships, own the customer journey, and ensure customers stay compliant, confident and successful.

Working with Service Operations, Commercial, Product and Finance teams, you will drive renewals, identify opportunities to expand relationships, and advocate for customers while continually improving the experience