Senior Customer Success Manager — Enterprise Growth

Xelix; Greater London; Hybrid; GBP 60,000 - 76,000; Full time

Benefits offered by this job

Hybrid working

Two days in Hoxton office

Private medical & dental cover

Annual leave 27 days

Annual personal development budget

Team retreat

Job summary

Xelix is seeking a Senior Customer Success/Account Manager in the UK to own strategic customer relationships and drive renewal and expansion plans. You’ll partner with Sales, Product and Services to ensure adoption and measurable value delivery across a portfolio of high-tier clients.

You’ll build CSPs, track ROI, and present outcomes to executive sponsors. This is a hybrid role with a UK-based client base and substantial cross-functional collaboration.

Qualifications

• Experience in Account Management / Customer Success in B2B SaaS with senior stakeholder ownership.
• Proven track record managing enterprise customers with six-figure ACVs.
• Strong value-based selling, business-case creation and ROI storytelling.

Responsibilities

• Own a portfolio of high-tier customers, leading renewals and growth.
• Develop CSPs with milestones, stakeholders and value hypotheses.
• Quantify ROI and present metrics to executives and sponsors.
• Shape account strategy by understanding customer priorities and systems.
• Lead governance via CSPs and QBRs; ensure adoption and action plans.
• Identify upsell opportunities and build business cases with stakeholders.
• Coordinate cross-functional teams to deliver outcomes and protect revenue.

Skills

Account Management

Customer Success

B2B SaaS

Enterprise relationships

Renewals

Upsell/Cross-sell

Value-based selling

C-suite communication

Governance (QBRs/EBRs)

MEDDPICC

Risk management

Cross-functional leadership

Job description

Xelix is seeking a Senior Customer Success/Account Manager in the UK to own strategic customer relationships and drive renewal and expansion plans. You’ll partner with Sales, Product and Services to ensure adoption and measurable value delivery across a portfolio of high-tier clients.

You’ll build CSPs, track ROI, and present outcomes to executive sponsors. This is a hybrid role with a UK-based client base and substantial cross-functional collaboration.