Enterprise Customer Success Lead - Europe Growth

Gain; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Private medical care

Career development

International exposure

Coaching & feedback culture

Team events & outings

Job summary

Gain is seeking a Customer Success Manager to engage with enterprise customers across Europe and beyond. You will own relationships end-to-end, driving renewals and upsell while ensuring customers achieve their strategic goals with our platform.

You will train clients, gather feedback for product improvement, and collaborate with cross-functional teams to optimize CS processes. English fluency and a proactive, organized mindset are essential for success in this role.

Qualifications

• Minimum 3 years in a client-facing B2B SaaS role within the PE/M&A industry.
• Customer-centric mindset focused on delivering top customer experience.
• Excellent communication with stakeholders across seniorities.
• Fluent English (C1+) required.
• Well organized, proactive and able to work independently.

Responsibilities

• Be the main contact for enterprise customers and own relationships end-to-end.
• Drive renewal and upsell opportunities in collaboration with customers.
• Train and enable customers to maximize value from Gain's platform.
• Gather feedback and translate customer needs into product improvements.
• Leverage CRM and CS tools to ensure a smooth customer journey and monitor CS KPIs.
• Help shape processes and ways of working as the company scales.

Skills

Enterprise SaaS

Client-facing

Relationship management

Upsell & renewals

Stakeholder communication

Self-starter

Private credit experience (adv)

Education

Business/Finance degree

Tools

CRM systems

CS tools

Job description

Gain is seeking a Customer Success Manager to engage with enterprise customers across Europe and beyond. You will own relationships end-to-end, driving renewals and upsell while ensuring customers achieve their strategic goals with our platform.

You will train clients, gather feedback for product improvement, and collaborate with cross-functional teams to optimize CS processes. English fluency and a proactive, organized mindset are essential for success in this role.