Senior Enterprise Customer Success Lead – Renewals & Growth

tenableinc; Staines-upon-Thames; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Tenable is seeking a Customer Success Manager- Enterprise Renewals in the United Kingdom. You will own renewals and expansion for 30–40 strategic customers, including the largest account in EMEA, collaborating with Enterprise and Commercial Territory Managers and Solutions Engineers as an equal partner.

This sales‑oriented Customer Success role focuses on retention, upsell, and contract negotiation, with a strong emphasis on data-driven decisions and senior stakeholder engagement.

Qualifications

• A sales background with a track record of meeting or beating quota through renewals, upsell and cross-sell.
• Experience with large, complex accounts and enterprise contract negotiation.
• Ability to build trusted relationships with senior leaders in large organisations.
• Comfort with visibility and sharing account status openly and welcoming scrutiny.
• Team player who shares knowledge and grows others.
• Hands-on approach building quotes and keeping Salesforce records.

Responsibilities

• Own the full renewal cycle for a multi-million book, with retention as the first metric.
• Spot churn and downgrade risk early using adoption data and judgement.
• Negotiate enterprise contracts to protect revenue and enable growth.
• Turn every account into the next big deal through renewals and expansions.
• Conduct strategic discovery with senior stakeholders to uncover high-value opportunities.
• Build the business case for upsell and cross-sell across the Tenable platform.
• Carry an expansion quota and own the numbers.

Skills

Sales experience

Quota attainment

Contract negotiation

Stakeholder management

Forecasting

MEDDPICC

Salesforce

Travel willingness

Team collaboration

AI tools curiosity

Tools

Salesforce

Job description

Tenable is seeking a Customer Success Manager- Enterprise Renewals in the United Kingdom. You will own renewals and expansion for 30–40 strategic customers, including the largest account in EMEA, collaborating with Enterprise and Commercial Territory Managers and Solutions Engineers as an equal partner.

This sales‑oriented Customer Success role focuses on retention, upsell, and contract negotiation, with a strong emphasis on data-driven decisions and senior stakeholder engagement.