Enterprise Customer Success Manager | B2B SaaS

TRX; United Kingdom; On-site; GBP 70,000 - 80,000; Full time

Job summary

A tech-savvy company in the United Kingdom is seeking a Customer Success Specialist to act as the main point of contact post-onboarding for customers. This role involves monitoring customer usage, ensuring satisfaction, and building relationships, particularly in the nuclear sector. The ideal candidate should have a Bachelor's degree, 3+ years in Customer Success, and familiarity with CRM tools. The opportunity offers a full-time position with a salary range of £70,000 - £80,000.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Services.
• Experience in enterprise or regulated industries is a plus.
• Familiarity with CRM tools is required.

Responsibilities

• Act as the main point of contact for customers after onboarding.
• Monitor customer satisfaction and usage for early issue identification.
• Build strong relationships with customers in the nuclear sector.

Skills

Customer Success

Account Management

Communication

Relationship Building

Problem Solving

Education

Bachelor’s degree in Business, Communications, Engineering, or related field

Tools

Salesforce

HubSpot

Gainsight

Job description

A tech-savvy company in the United Kingdom is seeking a Customer Success Specialist to act as the main point of contact post-onboarding for customers. This role involves monitoring customer usage, ensuring satisfaction, and building relationships, particularly in the nuclear sector. The ideal candidate should have a Bachelor's degree, 3+ years in Customer Success, and familiarity with CRM tools. The opportunity offers a full-time position with a salary range of £70,000 - £80,000.