Enterprise Customer Success Director - Growth Leader

Hanson Lee; Greater London; On-site; GBP 99,000 - 121,000; Full time

Job summary

Hanson Lee is seeking an Enterprise Customer Success Director to own a portfolio of strategic enterprise accounts in the UK payments/insurance space, delivering growth and ensuring customer value. This hands-on, senior individual contributor role targets 20% year-on-year growth across accounts, with up to £110,000 base salary plus 30% bonus.

You will build executive relationships across operations and product teams, map stakeholder environments, develop long-term plans, and lead account reviews

Qualifications

• Experience in insurance or payments with a strong record of managing large enterprise accounts.
• Provide clear examples of accounts managed, the complexity of stakeholder environments, your personal contribution and the results you achieved.
• Commercially confident, comfortable with executive stakeholders and able to coordinate internal teams without direct management authority.

Responsibilities

• Own a portfolio of strategic enterprise accounts, building relationships across operational, technical and executive stakeholders.
• Develop long-term account plans with clear customer outcomes, growth opportunities and milestones.
• Map complex stakeholder environments, understand decision-making processes and build support across different business areas.
• Identify opportunities to expand into new teams, use cases and parts of the client organisation.
• Lead strategic account reviews, demonstrate the value delivered and agree next steps with senior stakeholders.
• Work closely with Sales, Presales, Product and operational teams to progress opportunities, resolve barriers and deliver on customer priorities.
• Take accountability for customer health, adoption and progress against the 20% annual account growth target.

Skills

Enterprise account management

Relationship building

Stakeholder management

Job description

Hanson Lee is seeking an Enterprise Customer Success Director to own a portfolio of strategic enterprise accounts in the UK payments/insurance space, delivering growth and ensuring customer value. This hands-on, senior individual contributor role targets 20% year-on-year growth across accounts, with up to £110,000 base salary plus 30% bonus.

You will build executive relationships across operations and product teams, map stakeholder environments, develop long-term plans, and lead account reviews