Enterprise Customer Success & Growth Manager

Integreon; Greater London; On-site; GBP 63,000 - 77,000; Full time

Job summary

Integreon is seeking an experienced Customer Success leader in London to manage relationships across the customer journey for enterprise clients. You will ensure high-value service delivery, drive adoption, and align with client objectives while supporting revenue growth and ongoing success.

The role requires strong technical understanding, exceptional organisation, and excellent communication with senior executives. A competitive salary, commission structure, and employee benefits are provided.

Qualifications

• Minimum 5 years in customer success or related client-facing roles.
• Experience managing enterprise clients and driving retention and expansion.
• Strong relationship management with senior stakeholders.
• Background in SaaS and familiarity with CLM or legal tech platforms is a plus.

Responsibilities

• Lead customer success activities aligned with client needs and objectives.
• Act as primary contact for queries and relationship management.
• Support and guide the CS team to hit KPIs and goals.
• Manage 20–35 enterprise clients and key stakeholders.
• Drive account growth via upselling and cross-selling.
• Increase retention through engagement, adoption, and advocacy.
• Provide ongoing account management and post-implementation support.
• Manage projects to deliver on time, scope, and budget.
• Coordinate internal teams and vendors for successful outcomes.
• Implement churn-reduction strategies and maximise recurring revenue.

Skills

Customer Success

Account Management

Project Management

Enterprise Clients

Stakeholder Management

SaaS Experience

CRM Tools

Salesforce

Jira

Communication

Tools

Salesforce

Jira

Job description

Integreon is seeking an experienced Customer Success leader in London to manage relationships across the customer journey for enterprise clients. You will ensure high-value service delivery, drive adoption, and align with client objectives while supporting revenue growth and ongoing success.

The role requires strong technical understanding, exceptional organisation, and excellent communication with senior executives. A competitive salary, commission structure, and employee benefits are provided.