Enterprise Customer Success Director

Hanson Lee; Greater London; On-site; GBP 99,000 - 121,000; Full time

Job summary

Hanson Lee is seeking an Enterprise Customer Success Director to own a portfolio of strategic enterprise accounts in the UK payments/insurance space, delivering growth and ensuring customer value. This hands-on, senior individual contributor role targets 20% year-on-year growth across accounts, with up to £110,000 base salary plus 30% bonus.

You will build executive relationships across operations and product teams, map stakeholder environments, develop long-term plans, and lead account reviews

Qualifications

• Experience in insurance or payments with a strong record of managing large enterprise accounts.
• Provide clear examples of accounts managed, the complexity of stakeholder environments, your personal contribution and the results you achieved.
• Commercially confident, comfortable with executive stakeholders and able to coordinate internal teams without direct management authority.

Responsibilities

• Own a portfolio of strategic enterprise accounts, building relationships across operational, technical and executive stakeholders.
• Develop long-term account plans with clear customer outcomes, growth opportunities and milestones.
• Map complex stakeholder environments, understand decision-making processes and build support across different business areas.
• Identify opportunities to expand into new teams, use cases and parts of the client organisation.
• Lead strategic account reviews, demonstrate the value delivered and agree next steps with senior stakeholders.
• Work closely with Sales, Presales, Product and operational teams to progress opportunities, resolve barriers and deliver on customer priorities.
• Take accountability for customer health, adoption and progress against the 20% annual account growth target.

Skills

Enterprise account management

Relationship building

Stakeholder management

Job description

Up to £110,000 base salary +30% bonus | Individual contributor role

We are partnered with a growing financial technology business providing payments solutions to enterprise clients. The business is hiring an Enterprise Customer Success Director to manage and grow a small portfolio of strategically important accounts.

This is a hands-on, senior individual contributor position with a 20% year-on-year account growth target. You’ll own the customer relationship, understand what matters to each organisation and build a practical plan to increase adoption, demonstrate value and expand the relationship.

You’ll be working with large enterprise clients where decisions involve multiple teams, competing priorities and complex stakeholder groups. Success will depend on your ability to build relationships across those organisations and turn a detailed understanding of each account into measurable growth.

The role

• Own a portfolio of strategic enterprise accounts, building relationships across operational, technical and executive stakeholders.
• Develop long-term account plans with clear customer outcomes, growth opportunities and milestones.
• Map complex stakeholder environments, understand decision-making processes and build support across different business areas.
• Identify opportunities to expand into new teams, use cases and parts of the client organisation.
• Lead strategic account reviews, demonstrate the value delivered and agree next steps with senior stakeholders.
• Work closely with Sales, Presales, Product and operational teams to progress opportunities, resolve barriers and deliver on customer priorities.
• Take accountability for customer health, adoption and progress against the 20% annual account growth target.

About you

• You must have experience in insurance or payments, with a strong record of managing large enterprise accounts.
• You’ll need to provide clear examples of the accounts you’ve managed, the complexity of their stakeholder environments, your personal contribution and the results you achieved. We’re looking for evidence of how you’ve built senior relationships, navigated difficult decisions and grown existing business.
• You’ll be commercially confident, comfortable with executive stakeholders and able to coordinate internal teams without direct management authority. You’ll enjoy owning accounts personally and being accountable for their success.