Enterprise Customer Success Executive — Strategy & Growth

Creatio; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible work arrangements

Continuous learning

Collaborative culture

Competitive compensation

Job summary

Creatio, a global AI-native platform provider, is seeking a Customer Success Executive to drive outcomes for Enterprise clients across UKI, Benelux, and Nordics. You will develop strategic relationships, act as trusted advisor to key stakeholders, and ensure successful product adoption with measurable ROI.

The role is based in London with hybrid office attendance, requiring collaboration, proactive problem solving, and a passion for delivering customer value from day one.

Qualifications

• Fluent in English with executive-level communication.
• Experience with CRM/ERP and low-code/no-code solutions.
• Proven track record in enterprise customer success or consulting.
• Strong communication and presentation skills.
• Commercial mindset with renewal management experience.

Responsibilities

• Maintain and develop long-term relationships with strategic customers in Corporate & Enterprise segments.
• Advise assigned accounts at C-level and across organisational levels.
• Audit delivery processes in implementations and identify risks early.
• Help customers realize value through product consulting and ROI.
• Grow account value via cross-sell and upsell with zero churn.

Skills

Fluent English

Executive communication

Commercial acumen

Time management

Customer communication

Tools

CRM

ERP

Low Code/No Code

Job description

Creatio, a global AI-native platform provider, is seeking a Customer Success Executive to drive outcomes for Enterprise clients across UKI, Benelux, and Nordics. You will develop strategic relationships, act as trusted advisor to key stakeholders, and ensure successful product adoption with measurable ROI.

The role is based in London with hybrid office attendance, requiring collaboration, proactive problem solving, and a passion for delivering customer value from day one.