Senior Customer Success Lead - Enterprise Growth (UK Remote)

Arius Recruit LTD.; Greater London; Hybrid; GBP 86,000 - 105,000; Full time

Benefits offered by this job

Remote work

Job summary

Arius Recruit is exclusively recruiting a Customer Success Lead for an ambitious, VC-backed talent intelligence company. You will own revenue growth across enterprise accounts and lead a UK Customer Success team with oversight of US colleagues, while collaborating with Sales, Product and Marketing to enhance retention and drive growth.

Reporting to the Managing Director and joining the leadership team, you will develop strategic account plans for ~20 high-potential customers and build senior

Qualifications

• Own revenue growth across enterprise customers through upselling, cross-selling and renewals.
• Develop strategic account plans for ~20 high-potential enterprise customers.
• Identify opportunities to expand tech, data-led and consultancy solutions across departments and geographies.
• Build relationships with HR, People, Talent and L&D leaders for strategic discussions and workshops.
• Lead and develop a UK Customer Success team, with oversight of US colleagues.
• Collaborate with Sales, Product and Marketing to improve customer experience and retention.
• Proven experience growing enterprise accounts with measurable upsell and cross-sell revenue.
• Experience in talent/HR/workforce intelligence and insights; consulting experience a plus.
• Experience leading client workshops with senior stakeholders; mentoring customer-facing teams.

Responsibilities

• Own revenue growth across existing enterprise customers through upselling, cross-selling and renewals.
• Develop strategic account plans and manage a portfolio of ~20 high-potential enterprise customers.
• Identify opportunities to expand technology, data-led and consultancy solutions across departments and geographies.
• Build senior relationships with HR, People, Talent and L&D leaders, and facilitate strategic discussions.
• Lead, coach and develop the UK Customer Success team with oversight of US colleagues.

Skills

Revenue growth

Upselling

Cross-selling

Account management

Leadership

Job description

Arius Recruit is exclusively recruiting a Customer Success Lead for an ambitious, VC-backed talent intelligence company. You will own revenue growth across enterprise accounts and lead a UK Customer Success team with oversight of US colleagues, while collaborating with Sales, Product and Marketing to enhance retention and drive growth.

Reporting to the Managing Director and joining the leadership team, you will develop strategic account plans for ~20 high-potential customers and build senior