Enterprise CS Director: Lead Insurance Payments Strategy

Vitesse PSP Ltd.; Greater London; Hybrid; GBP 110,000 - 160,000; Full time

Benefits offered by this job

Flexible working schedule

Job summary

Vitesse PSP Ltd. in London seeks an experienced Enterprise Customer Success Director to lead a portfolio of strategic Enterprise accounts.

You will build trusted relationships from operational teams through to executives, helping customers realise measurable value and identify opportunities to grow Vitesse’s role in their treasury and payment activity. You’ll collaborate across the company to bring the right expertise to customer priorities, manage risks and keep agreed outcomes on track.

Qualifications

• Significant experience in Customer Success, Account Management or a related role in insurance or a complex B2B technology environment.
• A strong record of managing strategic customers and delivering measurable value, adoption and growth.
• Confidence building trusted relationships with C‑suite and senior executives and acting as a strategic adviser within complex organisations.
• Experience developing Success Plans, leading business reviews and connecting customer goals to measurable outcomes.
• Strong commercial judgement and the ability to identify customer needs and credible expansion opportunities.
• Excellent discovery, communication and stakeholder‑management skills.
• The ability to coordinate cross‑functional teams and keep complex customer priorities moving without relying on direct authority.
• An understanding of carriers, TPAs, MGAs or the wider insurance ecosystem. or the ability to build that expertise quickly.

Responsibilities

• Own strategic Enterprise customer relationships and build trusted connections with operational, technical and executive stakeholders.
• Develop and maintain Customer Success Plans tied to customer priorities, with clear measures of value, regular reviews and agreed next steps.
• Help customers realise value from Vitesse and use effective discovery to identify opportunities to grow its role across their treasury and payment activity.
• Map stakeholder groups, understand customer decision‑making and maintain alignment across complex organisations.
• Identify risks and barriers early, and coordinate with customer and Vitesse teams to resolve issues and keep agreed outcomes on track.
• Partner with Sales to identify and qualify expansion opportunities, maintaining clear account plans and handovers.
• Represent customer needs in discussions with Product, Onboarding, Operations, Support, Data and Pre‑Sales, and bring actionable feedback back to customers.

Job description

Vitesse PSP Ltd. in London seeks an experienced Enterprise Customer Success Director to lead a portfolio of strategic Enterprise accounts.

You will build trusted relationships from operational teams through to executives, helping customers realise measurable value and identify opportunities to grow Vitesse’s role in their treasury and payment activity. You’ll collaborate across the company to bring the right expertise to customer priorities, manage risks and keep agreed outcomes on track.