Enterprise CSM: Growth & Executive Partnerships

Jaide Health; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

Jaide Health is looking for an Enterprise Customer Success Manager to oversee a portfolio of enterprise accounts in the UK. This pivotal role focuses on commercial growth through upselling and cross-selling SaaS products, while managing complex stakeholder relationships at senior levels.

The ideal candidate will have over 5 years of experience in Customer Success or Account Management in a SaaS setting, be data-driven, and demonstrate excellent communication skills. Join us in transforming customer experiences and driving business impact.

Qualifications

• 5+ years in enterprise Customer Success or Account Management in a SaaS environment.
• Proven track record in upsell and expansion revenue.
• Experience managing complex senior-level accounts.

Responsibilities

• Drive SaaS upsell and cross-sell initiatives.
• Maintain deep knowledge of accounts and their health signals.
• Build and manage multi-threaded executive relationships.

Skills

Enterprise Customer Success

Account Management

Commercial acumen

Data-driven approach

Structured communication

Multi-stakeholder management

Tools

Salesforce

CRM systems

Job description

Jaide Health is looking for an Enterprise Customer Success Manager to oversee a portfolio of enterprise accounts in the UK. This pivotal role focuses on commercial growth through upselling and cross-selling SaaS products, while managing complex stakeholder relationships at senior levels.

The ideal candidate will have over 5 years of experience in Customer Success or Account Management in a SaaS setting, be data-driven, and demonstrate excellent communication skills. Join us in transforming customer experiences and driving business impact.