Senior Customer Success Manager, Enterprise Accounts

GEP; Greater London; Híbrido; GBP 90.000 - 120.000; Jornada completa

Descripción de la vacante

GEP is seeking a Senior Customer Success Manager in the United Kingdom (London area) to own strategic relationships with large enterprise accounts. You will partner with Sales, Product, and Engineering to ensure value delivery and renewals while driving cross-sell opportunities.

The role requires 5–9 years in customer success or account management within technology firms, a strong SaaS mindset, excellent communication, and willingness to travel to client sites as needed.

Formación

• 5-9 years of experience in Customer Success, Account Management, or a related field.
• Proven track record managing large customer accounts in a technology firm.
• Ability to understand key business priorities and drive customer outcomes.
• Familiar with SAAS business models, renewals, cross-sell and upsell.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with ability to translate data into insights.
• Willingness to travel to meet customers and internal teams.
• Bachelor’s Degree required; Master’s preferred.

Responsabilidades

• Manage and maintain strong relationships with key customers, ensuring satisfaction and retention
• Drive cross-sell and upsell initiatives within existing accounts
• Lead quarterly business reviews with customers, presenting metrics and future roadmaps
• Collaborate with Sales and Marketing to identify cross-sell opportunities
• Translate client requirements for internal teams and ensure delivery per timeline
• Provide product feedback to influence future developments

Conocimientos

Customer Success

Account Management

SAAS

Cross-functional collaboration

Travel flexibility

Negotiation

Data analysis

Relationship-building

Educación

Bachelor’s Degree

Master’s in Business/Operations

Herramientas

MS Excel

MS Word

PowerPoint

Descripción del empleo

GEP is seeking a Senior Customer Success Manager in the United Kingdom (London area) to own strategic relationships with large enterprise accounts. You will partner with Sales, Product, and Engineering to ensure value delivery and renewals while driving cross-sell opportunities.

The role requires 5–9 years in customer success or account management within technology firms, a strong SaaS mindset, excellent communication, and willingness to travel to client sites as needed.