Enterprise CSE: Lead Complex Integrations

HUMAN; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

HUMAN is seeking an Enterprise Customer Success Engineer to lead complex enterprise integrations across the EMEA region. You will act as a trusted technical partner throughout the integration lifecycle, from planning and deployment to validation, tuning, and ongoing support.

You will work with Technical Account Managers, Solutions Engineers, Sales, Product, Operations, Detection, Engineering, and Research teams to optimize deployments and deliver customer outcomes at scale while translating

Qualifications

• 3-5 years in a customer-facing technical role such as Customer Success Engineering, Solutions Architecture, Technical Account Management, Sales Engineering, Professional Services, or Technical Support.
• Led complex enterprise software, security, fraud, ad-tech, or infrastructure integrations.
• Strong understanding of web applications, APIs, SDKs, HTTP, JavaScript, JSON, browser behavior, and integration patterns.
• Troubleshooted customer environments using browser tools, Postman, logs, dashboards, API docs, and data queries.
• Experience with configuration, traffic analysis, validation, or performance optimization; tuning experience is a plus.
• Ability to analyze ambiguous technical problems and drive to resolution across teams.
• Excellent written and verbal communication; explain technical concepts to diverse audiences.
• Strong project-management and prioritization skills for multiple enterprise customers.
• Experience with Jira/Confluence to manage technical work and context.
• Ability to set expectations, establish ownership, and communicate progress.
• Self-motivated, organized, and adaptable in changing environments.
• Fluency in English and collaboration across EMEA and global teams.

Responsibilities

• Own the technical delivery of complex enterprise integrations, including planning, configuration, validation, troubleshooting, and launch readiness.
• Lead customer-facing technical meetings, kickoff sessions, integration reviews, tuning discussions, and issue-resolution calls.
• Translate customer architecture, use cases, and security objectives into clear integration plans and coordinate with the tuning team.
• Guide customers through API, SDK, server-side, client-side, and console-based activities as appropriate.
• Run integration health checks, baseline validation, detection reviews, and ongoing optimization; route complex needs to the tuning team.
• Investigate issues using logs, telemetry, dashboards, and diagnostics.
• Establish entry/exit criteria for integration activities and communicate risks, dependencies, timelines, and next steps.
• Maintain Jira records with scope, context, validation results, owners, and linked work.
• Provide health summaries and technical recommendations to TAMs for customer-ready updates.
• Coordinate escalations with Engineering, Product, Operations, Detection, and Research teams.
• Identify recurring challenges and turn feedback into requirements for product/tools/playbooks.
• Support scalability through automation, self-service tooling, and repeatable processes.
• Serve as a subject-matter expert and share best practices with the broader CSE team.

Skills

API integration

SDKs

HTTP

JavaScript

JSON

Browser debugging

Cross-team collab

Tools

Jira

Confluence

Job description

HUMAN is seeking an Enterprise Customer Success Engineer to lead complex enterprise integrations across the EMEA region. You will act as a trusted technical partner throughout the integration lifecycle, from planning and deployment to validation, tuning, and ongoing support.

You will work with Technical Account Managers, Solutions Engineers, Sales, Product, Operations, Detection, Engineering, and Research teams to optimize deployments and deliver customer outcomes at scale while translating