Senior Enterprise Customer Success Engineer – Integrations

Human Security, Inc.; Greater London; Hybrid; GBP 65,000 - 105,000; Full time

Job summary

HUMAN Security is seeking an Enterprise Customer Success Engineer to lead complex customer integrations across EMEA. You will partner with customers to translate security requirements into practical implementation plans, overseeing implementation planning, deployment, validation, tuning, and ongoing optimization.

You will collaborate with Technical Account Managers, Solutions Engineers, Sales, Product, Operations, Detection, Engineering, and Research teams to ensure successful integration and

Qualifications

• 3–5 years in a customer-facing technical role such as CSE, solutions architecture, or TAM.
• Demonstrated experience leading complex enterprise software integrations.
• Strong understanding of web apps, APIs, SDKs, HTTP, and integration patterns.

Responsibilities

• Own the technical delivery of complex enterprise integrations from planning to launch readiness.
• Lead customer-facing technical meetings and integration reviews.
• Translate customer requirements into clear integration plans and tune activities.
• Guide API/SDK/server-side/client-side implementation activities per environment.
• Run health checks, baseline validation, and ongoing optimization with escalation as needed.
• Investigate issues using logs, telemetry, dashboards, and data queries.
• Maintain Jira records with scope, validation results, and owners.
• Provide customer-ready updates and progress reports with TAMs.

Skills

Enterprise integrations

Customer-facing

Jira/Confluence

English fluency

Project management

Tools

Postman

Browser dev tools

Snowflake

Looker

Grafana

Job description

HUMAN Security is seeking an Enterprise Customer Success Engineer to lead complex customer integrations across EMEA. You will partner with customers to translate security requirements into practical implementation plans, overseeing implementation planning, deployment, validation, tuning, and ongoing optimization.

You will collaborate with Technical Account Managers, Solutions Engineers, Sales, Product, Operations, Detection, Engineering, and Research teams to ensure successful integration and